Privacy Policy

Mi Cliente

Effective Date: July 2026

1. Introduction

Mi Cliente («the App») is the official customer application of the JC ERP platform. The App allows customers to interact with participating businesses, earn loyalty rewards, view promotions, place orders where available, and access personalized services.

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

By using Mi Cliente, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use the App, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Customer identification used by participating businesses

Account Information

  • Login credentials, which are transmitted using encrypted communications
  • Authentication tokens stored on your device
  • Account preferences
  • Saved businesses

Loyalty and Rewards Information

  • Loyalty point balances
  • Rewards earned
  • Reward redemptions
  • Customer membership status

Orders and Purchases

When supported by a participating business, the App may store:

  • Order history
  • Favorite products
  • Purchase history
  • Reward transactions

3. Location Information

With your permission, Mi Cliente may access precise or approximate device location, including while the App is in the background, to:

  • Detect your arrival at participating businesses
  • Enable location-based rewards and order-arrival services
  • Improve customer experience
  • Support geofencing features

When arrival services are enabled, the App may send location event information, such as coordinates, accuracy, time, and whether you entered or exited a participating business’s configured area, to the relevant participating business through JC ERP.

Location access is optional. The App requests permission before using it, and you can disable arrival services in the App or location access in your device settings at any time.

4. Device and Notification Information

We may collect technical information including:

  • Device model
  • Operating system
  • Application version
  • Language preference
  • Push-notification token, when notifications are enabled
  • Diagnostic information
  • Crash reports, when enabled

5. How We Use Your Information

We use your information to:

  • Authenticate and maintain your account
  • Deliver loyalty rewards
  • Display your points and benefits
  • Process orders and appointments
  • Send order, service, and arrival notifications you enable
  • Personalize your experience
  • Improve application performance
  • Provide customer support
  • Maintain platform security and prevent misuse

6. Information Sharing

We do not sell your personal information.

Information may be shared only with:

  • The participating business where you registered or with which you choose to interact
  • Service providers that help us operate the platform, such as cloud hosting and notification providers
  • Government authorities when required by applicable law

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information, including encrypted communications and access controls. No method of electronic storage or transmission over the internet can be guaranteed to be completely secure, but we continuously work to improve our security practices.

8. Data Retention

We retain your information only for as long as necessary to:

  • Provide the services requested
  • Meet legal, tax, or accounting obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights, Choices, and Account Deletion

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your account and associated personal information
  • Withdraw permissions previously granted, such as location or notification access
  • Request a copy of your personal information

You may permanently delete your Mi Cliente account from the Account section of the App by selecting “Delete My Account” and confirming the request. Deletion immediately revokes mobile access and removes or anonymizes personal profile data, loyalty balances, favorites, push-notification information, location-event information, and app messages. Invoices, completed orders, and other transaction records that must be retained for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes may remain archived as permitted by law and will no longer provide mobile-account access. If you cannot access the App or need help with a privacy request, email [email protected] with the subject “Mi Cliente Privacy Request” or “Mi Cliente Account Deletion.” Include the email address and participating business associated with your account. We may request reasonable verification before acting on a request.

10. Children’s Privacy

Mi Cliente is not intended for children under the age required by applicable law to use the service without parental consent. We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Services

The App may use third-party services to support functionality such as cloud hosting, notifications, analytics (if enabled), and mapping. These providers process information only as necessary to deliver the services they provide on our behalf.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the App or our website. Continued use of the App after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

JC ERP

Website: https://jcerpsv.com
Email: [email protected]